Policy

Booking Policy

Booking online or via phone will require a payment of 50% of the total treatment value to secure your booking. Payments are non-refundable, however can be used as credit for a future booking if you need to reschedule.

For Gift vouchers or prepaid orders, please call the spa to make a booking and provide the certificate or order number to secure your booking. Should your gift voucher or prepaid order be below the 50% value, then an extra deposit payment will be made to your account to reach the 50% value.

Cancellations & Rescheduling Policy

Should you need to cancel or reschedule your appointment, in consideration for other clients who are wanting to secure an appointment we ask you to please do this as soon as possible.

We ask as a courtesy for at least 24hours notice to cancel or reschedule your appointment.

Cancelled and rescheduled appointments under the 24hour period, will forfeit 50% of your treatment/s price. This will be forfeited from your account deposit, gift voucher and/or online order payment.

No- Show Policy

No-shows for a booking will result in losing 100% of your booking deposit, gift voucher or online order payment, being the total value of your treatment/s.

Arrival Time

Please arrive at least 10-15mins prior to your appointment start time to relax in our lounge and sip on a cup of tea, fill in a consultation form (if new client), and visit the restroom or changerooms prior. Treatment times are set and will unfortunately need to be reduced if you arrive late.